Frequent Asked Questions
Please read the instructions below before placing an online order with us.
International Shipping Information
Yes, we provide international shipping through carriers such as FedEx and UPS Express, with an estimated delivery time of 5-7 business days.
All international shipments will take approximately 4-7 business days. If you have not received your package within the specified timeframe, please contact us. (contact @ icegearhq.com)
We collaborate with several distributors from different countries, and the package is usually shipped from our nearest warehouse located in Asia or Australia. "We will adjust that accordingly. Essentially, the package is estimated to arrive in your country within no more than 7 business days."
We offer free international shipping for orders over US$100. You only need to pay the duty tax when the package arrives at your address, which is usually 2-7% of the total value of the goods. This fee depends on the regulations in your country.
Customs duties can range from 0% to 37.5% of the item's value, but the average duty is typically between 3% and 7%. Higher rates apply to items like luxury goods. For complete information, you can inquire with your local government. By the way, we will offer free customs duty if you place an order over USD $300.
The package will be shipped in a cardboard box and reinforced with wood. We will pack the package as neatly and securely as possible.
If you would like to use a different shipping service, please email us first.
Payment
We accept Visa and Mastercard credit card payments, and the credit card will be processed by Stripe. Please ensure your card does not exceed its limit when placing an order.
Before making an online payment via credit card, ensure that you enter the correct information, and check if your credit card balance hasn't exceeded its limit.
We accept other payment methods, such as bank wire transfer.
A bank wire transfer is an electronic method of sending money from one bank account to another. It is a secure and direct way to transfer funds, often used for larger transactions. When using a bank wire transfer, the sender provides the recipient's bank details, such as account number, bank name, and routing number, and the funds are sent directly to the recipient's account, usually within one to two business days. Wire transfers typically come with fees and are often used for international payments or large purchases.
Once you have made the payment via credit card, your order will be processed within 24 hours. Our sales team will confirm your order as soon as possible.
Orders & Returns
Making an online purchase is very easy. Simply add the items you like to the cart, proceed to checkout to complete the payment, and our sales team will contact you shortly after.
Yes, please register first through the registration link.
To return an item if the mistake was on our part, we will contact the shipping company to pick up the item from your address. We will arrange for the nearest shipping company like FedEx, UPS, or DHL based on your location. Once we receive the item here, we will send a replacement to your address. This process takes approximately 10 business days.
To exchange an item in case of an error, you just need to remove it from your account. Please check the 'My Account' page.
Your order will be processed within 24 hours after you complete the online purchase. If we have received your payment, the shipment will be made the following day. This process will take no more than 48 hours after you place your online order.
Product & Warranty
We focus on selling brands with the highest quality products. All the items we offer are in new condition and come with an international warranty, complete with the original packaging.
If you receive a product that is damaged, defective, or counterfeit, we will refund all costs you have paid without exception. For example, if the item is damaged or defective, we will make every effort to replace it with a new one. You don't need to worry about this, as we are fully responsible if any negligence occurs on our part
To return an item if the mistake was on our part, we will contact the shipping company to pick up the item from your address. We will arrange for the nearest shipping company like FedEx, UPS, or DHL based on your location. Once we receive the item here, we will send a replacement to your address. This process takes approximately 10 business days.
To exchange an item in case of an error, you just need to remove it from your account. Please check the 'My Account' page.
Your order will be processed within 24 hours after you complete the online purchase. If we have received your payment, the shipment will be made the following day. This process will take no more than 48 hours after you place your online order.